Order Management

Receiving and confirming orders

New orders appear in the Orders section of your dashboard with a “Pending” status. For each new order, you will see:

• The customer's name (or “Guest” if they ordered without an account)
• The items they ordered with any customizations
• Their chosen payment method
• Whether they want pickup or table delivery
• Any special instructions
• The customer's allergen profile, if they have one (shown as a red banner)

To confirm an order, review the details and click Confirm. The customer will be notified that their order has been accepted.

Reviewing customer modifications

If a customer has requested modifications (removed ingredients, substitutions, or special instructions), you will see them on the order. You can handle each one individually:

Removals and substitutions

Each modification can be accepted or rejected independently. If you reject a modification, you will be asked to provide a reason (e.g. “Cannot remove sesame — it is baked into the bun”).

The customer will be notified of your decision for each modification. Accepted modifications will be reflected in the final order that your kitchen prepares.

Special instructions

Special instructions are free-text notes from the customer (e.g. “extra crispy” or “no ice”). You must acknowledge special instructions before starting preparation. This ensures you actually see the note and do not miss it during a busy shift.

Verifying payments

When a customer pays via GCash or Maya, they upload a screenshot of their payment receipt. You need to verify this before marking the payment as received.

Check the following:

• Amount: Does the payment amount match the order total?
• Reference number: Is there a valid GCash or Maya reference number visible?
• Recipient: Was the payment sent to your correct number?
• Date and time: Is the payment recent (not a reused old screenshot)?

If everything checks out, click Verify Payment. If something is wrong, click Reject and select a reason. The customer will be notified and can upload a new proof.

For cash payments, no verification is needed — you collect payment in person when the customer picks up their order.

Kitchen display and staff tablet app

Nom404 offers two ways for your kitchen to see orders:

• Dashboard (web): Open the orders page on any computer, laptop, or tablet with a browser. Orders update in real time.
• Staff tablet app: A dedicated app designed for kitchen tablets. Shows orders in a kanban-style board (Pending, Preparing, Ready) for quick visual management. Staff can move orders between columns with a tap.

Both options show the same data in real time. Use whichever works better for your kitchen setup.

Customer allergen profile visibility

When a customer with an allergen profile places an order, you will see their allergies displayed prominently on the order:

This banner cannot be dismissed without acknowledging it. It is there to protect both the customer and your business. Make sure every staff member who handles the order sees this information.

Order lifecycle summary

Here is the full lifecycle of an order from your side:

1. New order arrives (Pending) — Review items, modifications, and allergen profile.
2. Confirm the order — Accept or reject individual modifications. Acknowledge special instructions.
3. Verify payment — Check the payment proof (for GCash/Maya orders). Collect cash for cash orders.
4. Start preparing — Move the order to “Preparing” status. The customer is notified.
5. Mark as ready — When the food is done, mark it as “Ready.” The customer receives a notification to pick up their order.
6. Complete — Once the customer has their food, the order is marked as completed.