Help Center
Everything you need to know about using Nom404 — whether you are ordering food or running a business.
For Customers
How to Order
Scan a QR code, browse the menu, customize your order, and pay with GCash, Maya, or cash.
3 min read
Allergen Safety
Set up your allergen profile, understand dietary tags, and get automatic warnings on items that match your allergies.
4 min read
Payment Methods
How to pay with GCash, Maya, or cash. Upload payment proof and understand payment timing.
3 min read
Order Tracking
Follow your order from pending to ready. Get push notifications and know when to pick up.
3 min read
Modifications
Remove ingredients, substitute items, add special instructions, and track your changes.
3 min read
Reviews & Ratings
Rate items, leave reviews, edit them, and see business responses.
3 min read
For Business Owners
Business Setup Guide
Step-by-step guide from signing up to placing your QR code and accepting your first order.
5 min read
Table Number Setup
Set up table numbers so customers can order table delivery and staff knows where to bring orders.
3 min read
Getting Started
Register your business, set up your profile, upload your menu, and start receiving orders in minutes.
4 min read
Menu Setup
Add categories, items, photos, prices, customization options, and manage stock.
5 min read
Allergen Tags
Tag items with dietary and allergen labels, set up removable and substitutable ingredients.
4 min read
Order Management
Receive orders, review modifications, verify payments, and use the kitchen display.
5 min read
Staff Management
Invite staff, assign roles, manage permissions, and use the tablet app.
4 min read
Payments & Verification
Verify GCash and Maya proofs, configure payment timing, and track revenue.
5 min read
Loyalty & Promos
Create promo codes, manage loyalty points, and set up a referral program.
4 min read
Multi-Branch Management
Manage multiple locations from one dashboard with shared menus, unified loyalty, and group promos.
5 min read
Co-Owner Setup
Add a second owner to your business by email invite. Co-owners share full permissions on web, iOS, and settings.
3 min read
Order Void Approval
Require owner sign-off before staff can void or cancel an order. Approve from your iPhone or use a 6-digit offline PIN fallback.
4 min read
BIR Invoice Mode
Issue BIR-compliant official receipts, log SC and PWD discounts, and export your sales journal for monthly filings.
5 min read
Frequently Asked Questions
Quick answers to common questions about ordering, payments, cancellations, and managing your business.