1. What We Collect
Nom404 collects only the data necessary to process your orders and improve the app experience:
- Device identifier: A random device ID used to associate guest orders with your device. This is not linked to your identity.
- Account information: If you create an account: email address, display name, and phone number (optional).
- Order data: Items ordered, business visited, order total, payment method, and order status.
- Crash and performance data: Anonymous crash reports and performance metrics to help us fix bugs and improve speed.
- Camera data: Camera access is used solely for scanning QR codes. No images are stored or transmitted.
- Photos: If you upload a payment proof screenshot, it is stored securely and only shared with the business for order verification.
2. How We Use Your Data
- Process and track your food orders
- Verify payment proof with businesses
- Send order status updates via push notifications
- Maintain your order history and favorites
- Diagnose and fix app crashes
- Improve app performance
3. Third-Party Services
Nom404 uses the following third-party services, each with their own privacy policies:
- Firebase (Google): Authentication, database, analytics, push notifications, and cloud functions.
- Sentry: Crash reporting and error tracking.
4. Data Sharing
We do not sell your personal data. Order information is shared only with the business where you placed your order. Crash and performance data is shared with Sentry and Firebase in anonymized form.
5. Data Retention
- Order data is retained for 12 months for order history and dispute resolution.
- Payment proof images are retained for 90 days, then automatically deleted.
- Crash data is retained for 90 days.
- Account data is retained until you delete your account.
6. Your Rights
You may request deletion of your account and all associated data at any time by contacting us. Guest order data (linked only by device ID) is automatically purged after 12 months.
7. Children's Privacy
Nom404 is not directed at children under 13. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated date.
9. Contact
For privacy questions or data deletion requests:
Email: support@nom404.com
Address: Manila, Philippines
Nom404 — Scan. Order. Done.