Help Center
Quick answers to common questions about using Nom as a customer or business owner. Can't find it here? Contact support and we'll help.
For Customers
Do I need to download the app to order?
No. You can scan the QR code with your phone camera and order through the browser, start to finish, with no download. After you order, you'll see an optional nudge to get the Nom app for next time. The app adds live order tracking, push notifications, order history, loyalty rewards, and saved favorites. You can dismiss it and keep using the web anytime.
Can I order without creating an account?
Yes. You only need to give a name for your order, so staff can call it out or bring it to your table. Email and phone are optional; share them only if you want to opt in to updates. You can browse the menu, customize items, and pay without signing up. If you want order history and loyalty points, create a free account.
Can I cancel an order?
You can cancel while the order is still pending (before the business confirms it). Once the business starts preparing your food, cancellation is no longer available. Contact the business directly in that case.
What if I lose internet while ordering?
If you are using the app, your order is saved locally. When your connection returns, the app will automatically submit it. If you are using the browser, you may need to re-add items to your cart.
How do I get a refund?
Refunds are handled by the business directly. Contact them through the order details screen or reach out to support@nom404.com if you need help.
My allergen is not listed. What should I do?
Nom supports the FDA Big 9 allergens plus vegetarian and vegan tags. If your specific allergy is not covered by the tags, use the special instructions field to inform the kitchen. Always note that businesses cannot guarantee allergen-free preparation.
Can I order from multiple businesses at the same time?
Your cart is tied to one business at a time. If you scan a different business's QR code, you will be asked to clear your current cart or finish your existing order first.
How do I know when my order is ready?
If you are using the app, you will receive a push notification at each stage — confirmed, preparing, and ready. If you ordered through the browser, check the order tracking page (the link is shown after you place your order).
For Business Owners
Why should I switch to Nom vs. traditional ordering?
We're not replacing your operations — we're improving them. Nom removes friction from ordering and paying so your customers and staff can do it hassle-free. We focus on speed of service and revenue per customer. You'll feel the efficiency today, not in a month or a year.
How is this different from other QR ordering systems?
We're not just an ordering tool — we're improving the entire customer experience. No app download required, fewer taps, faster ordering flow, more conversions. Customers take their time browsing and ordering without pressure. Other systems just digitized your menu. We redesigned the whole ordering UX.
Will this actually increase my sales?
Less waiting means more orders. When customers can browse your full menu on their own time without pressure, the chances of upsells go up naturally. We make ordering so frictionless that customers order more without thinking about it.
How does Nom handle dietary restrictions and allergens?
Every menu item can be tagged with allergens (the FDA Big 9 plus vegetarian/vegan). Customers set their dietary profile once, and the system flags conflicts before they order. This means near-zero wrong orders from dietary restrictions — no wasted supplies, no wasted prep time.
How hard is it to set up?
Zero headaches. No tech complexity — setup takes about 10 minutes, and you can be live in a day. We handle the onboarding for you. Your staff doesn't need to relearn anything because our platform is built around what you already do. If your staff can use a phone or tablet, they can use Nom.
What if there's no internet connection?
Because our system is built on top of your existing processes, you can always fall back to traditional operations. Orders already in Nom are not lost. Customers ordering in the Nom app can place an order with no connection, and it is sent automatically when their phone reconnects. At the counter, your team keeps serving with manual cash and records those sales in Nom once the connection is back. In practice, our businesses rarely encounter this issue because customers use their own mobile data, and many shops provide Wi-Fi.
How does Nom make money?
We win when you win. We don't take any commissions from your revenue — you keep what you make. We only charge a flat monthly subscription. No hidden fees, no per-order cuts, no surprises.
Will my customers actually use this?
You don't need 100% adoption overnight. Even partial adoption already reduces ordering hassle for your staff. It takes time, but people get used to it quickly — especially since they don't need to download anything. We made the system so simple that nobody needs to spend time learning it.
Do I lose control over my operations?
Not at all. Nom is an augmentation, not a replacement. You're still in full control because we built the system around what you already have. The features actually make you feel more in control — real-time order tracking, staff management, analytics, and menu control all in one place.
What kind of support do you provide?
Whatever you need, wherever you are, we're here. If you have a specific requirement, we find ways to make it work. We're a flexible team — if you have a feature request, we can build it for you. You're not just a client, you're a partner.
Why should I trust you? You're new.
Yes, we're new — and that's exactly why we move faster and stay flexible. We're very hands-on because we're building this with you as a partner, not just a customer.
How do I get my QR code?
After registering your business, go to the QR Code page in your dashboard. Download it in different sizes — sticker, table tent, or poster. Print it and place it where customers can see it.
Can I use Nom alongside my existing POS?
Yes. Nom works independently of your POS. Orders appear on your dashboard and the staff tablet app. Run both systems side by side — no conflicts.
Can my staff see the dashboard?
Yes. Invite staff from the Staff page as a Manager or Staff, and invite a co-owner if you run the business with a partner. On Pro you can also give staff the Cashier, Kitchen, or Barista preset, which controls what they can see and do. Enterprise adds the HQ Admin, Area Manager, and Branch Manager presets plus fully custom roles. Staff can also use the dedicated tablet app for order management and kitchen display.
What payment methods are supported?
GCash, Maya, QR Ph, and cash, plus cards on your own card terminal. Customers pay you directly and send a proof screenshot with the reference number, which your staff verify in one tap. On Pro and above, GCash can be verified automatically through HitPay, and you can also turn on online card payments so customers pay by debit or credit card in the app or on the web with nothing to verify. Payments go directly to you - we never touch your money.
I have multiple branches. Can I manage them all?
Yes. Multi-branch management is on our Enterprise plan — P14,999/mo per 5-branch block, stackable to 180+ branches. You get shared menu templates (update once, sync everywhere), per-branch price and availability overrides, unified loyalty points across all locations, group and branch-specific promo codes, and one-click staff transfer between branches. Lower tiers are single-location.
Can I add a co-owner to my business?
Yes. Open Settings > Owners on the dashboard, tap Invite co-owner, and enter their email. They receive an email with a redeem link, click Continue with Google using the same email, and they land in the dashboard with full owner-level access on both web and the iOS companion app. Any owner can invite or remove other owners. Read the Business guides for the full walkthrough.
Can I require owner approval before staff can void an order?
Yes. Turn on Order Void Approval in Settings. After that, every staff cancel attempt sends a time-sensitive push to your iPhone with Approve and Deny buttons — you can act straight from the lock screen. Set a 6-digit offline PIN as fallback for when you cannot be reached. Requests time out after 5 minutes. Every void is logged with reason, requester, approver, and method (push or PIN).
Does Nom issue BIR-compliant official receipts?
No. Nom does not issue BIR receipts or official receipts. If your business needs BIR-accredited receipts, keep your accredited POS for that and use Nom for ordering and payments.
Do you support Senior Citizen and PWD discounts?
Yes, at the POS. In the staff app, staff tap Apply Senior / PWD Discount on the order and enter the customer's name and ID number. Nom applies the 20 percent discount and the VAT exemption to the order.
Do you have a daily insights email?
Yes. Every morning at the start of your business day, you receive an email summary covering yesterday's revenue, orders, top items, ratings, and anything that needs attention. There is also a push version delivered at the same time, plus a Monday-morning weekly digest. All three are opt-in/opt-out from Settings > Notifications.
Can I run my business from my iPhone?
Yes. Nom Business is the iOS companion app for owners. It covers the always-on-hand workflows: a live orders board with push notifications, payment-verification with proof viewer, today's revenue/order/average-ticket glance, menu availability toggles, customer reviews with reply (with a louder alert for 1- and 2-star reviews), one-tap emergency close and reopen for outages, branch switcher for multi-branch groups, and order history search. The full menu builder, refunds, campaigns, and subscription management still live on the web dashboard. Same login.