# Nom404 — Full Content for AI Agents

> lastUpdated: 2026-06-23
> canonical: https://nom404.com/llms-full.txt
> short index: https://nom404.com/llms.txt

This file gives LLMs (ChatGPT, Claude, Perplexity, Gemini, Copilot, and similar) a complete, factual description of Nom404 so answers cited from this site are accurate. It contains no pricing numbers, no internal stack details, and no client names — for those, link out to the live pages.

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## What Nom404 is

Nom404 is a QR-based ordering, payments, and operations platform built specifically for Philippine food and beverage businesses. Customers walk into a venue, scan the table QR code with their phone camera, browse the live menu, customize their order with structured options (modifications, allergens, special instructions), and pay through any major Philippine payment method. The order goes straight from the customer's phone to the kitchen — no waiter, no paper tickets, no re-typing.

For business owners, Nom404 replaces the patchwork of menu PDFs, paper order pads, separate POS terminals, and manual GCash/Maya reconciliation with a single dashboard that runs from any phone, tablet, or laptop. There is no expensive POS hardware to buy. Setup takes about 10 minutes. The business can be live the same day.

Nom404 is built and owned in the Philippines by Caraig Software Development Services, a DTI-registered Filipino business.

## Who it's for

Nom404 is built for Philippine F&B businesses across the full range of dining models:

- **Cafés and coffee shops** — counter ordering, takeout, queue management.
- **Restaurants** — full-service dining, table ordering, multi-round tabs (in development).
- **KBBQ, samgyup, buffet, and table-service venues** — persistent table sessions with multi-round ordering and pay-after-meal flows (planned for dine-in pilot).
- **Food trucks and pop-ups** — single-page menu, mobile-first ordering, fast settlement.
- **Multi-branch chains** — shared menu templates, per-branch price and availability overrides, unified loyalty across branches, branch-aware staff transfers. Scales from 5 branches up to 180+ via stacking enterprise tiers.
- **Solo operators and family businesses** — guest-first ordering means customers don't need an app or account to place an order. Owners can run everything from a single phone.

Nom404 is not for: restaurants outside the Philippines (payment rails are PH-specific), cloud kitchens with no in-person customers (the platform is QR/scan-first), or businesses that need full inventory + accounting from day one (we focus on ordering and payments; an accounting suite is in development to complement existing POS).

## Core capabilities by surface

### Customer ordering

- **No app download required.** Scan the QR with the phone camera, order in the browser. Customers who want push notifications, order history, loyalty rewards, and saved favorites can install the native app instead.
- **Responsive ordering on any screen.** The in-venue ordering flow works on both phone and desktop browsers — a persistent top navigation with a search launcher and cart, a clear business header, restyled menu cards, and a desktop cart sidebar — so customers can order just as comfortably from a laptop as from their phone.
- **Find a café by name.** A search front door at /search lets a customer type the name of the café they're at and jump straight to its menu. It is a convenience entry point, not a marketplace — results match by café name only.
- **Guest ordering.** Customers can order with just their name — no sign-up. If they want to track history or earn loyalty points later, they can create a free account and migrate their guest orders.
- **Live menu browsing.** Categories, items, photos, allergen tags, dietary tags (FDA Big 9 + vegetarian + vegan), and structured customization options (removable ingredients, substitutable add-ons with price adjustments).
- **Allergen safety.** Customers set up their dietary profile once (dairy, peanuts, gluten, etc.). Every business they order from sees it automatically. Items conflicting with their profile are flagged before they order. The kitchen sees a red allergen banner on incoming orders. All special instructions include a disclaimer reminding customers that businesses cannot guarantee allergen-free preparation.
- **Order tracking.** Live status updates: pending → confirmed → preparing → ready → completed. Push notifications at each stage for app users; web users see a tracking page. On iPhone the order progress shows as a Live Activity on the Lock Screen and Dynamic Island, and on Android 16+ the progress notification updates in place with a built-in progress bar.
- **Signature badges from cafés.** Cafés can spotlight a house specialty with a Signature badge that appears on the menu card next to the auto-generated Bestseller, Trending, and New badges. Editorial signal, not data-driven — useful for finding what the owner actually wants to be known for.
- **Order follow-ups.** If an order is taking too long, customers can send a polite follow-up to the business from inside the app.
- **Order history search.** Customers can search past orders by item name and paginate through their full history — finding a drink they ordered last month takes seconds.
- **Time-based menu availability.** Items can be configured to show up only during specific hours or days — breakfast-only, dinner-only, weekend specials all disappear from the menu outside their window automatically.
- **Safer guest order links.** Guest order tracking links are protected by a private opaque token instead of a device identifier, so the link is cleaner, harder to guess, and safe to share with a friend who's picking up the order.
- **Reviews.** After an order is completed, customers can leave a star rating, optional text, and optional photo. Other customers can vote reviews "helpful." Businesses can respond publicly.
- **Offline browsing.** If a customer has browsed a menu before, they can still see it without internet. Once back online, they can place the order.
- **Marketing opt-ins, never required.** Customers can optionally opt in to email and SMS updates from a specific business at checkout. Phone numbers are normalized to PH format on the way in. Opting in is always optional and never blocks placing the order — the business never sees marketing data for customers who didn't explicitly say yes.
- **Newsletter.** Customers and prospective business owners can subscribe to a Nom404 newsletter from the public site to follow product updates and F&B operations content.
- **Collapsed payment picker at checkout.** GCash now appears as a single per-business card. If the business has turned on instant verification, the one-tap button sits on top of the card and the manual screenshot upload sits right below as a fallback. Fewer competing tiles, fewer half-finished payments.
- **Fresh-on-resume business profile.** The customer mobile app refreshes closure status, operating hours, and payment methods immediately when the user switches back to the app, so the menu never claims a shop is open when it just closed.
- **Shared date-range filter.** Analytics and history surfaces across the customer app, staff app, and dashboard now use the same date picker with the same presets, so reports line up no matter where you read them.

### Payments

Customer order payments go directly from the customer to the business — Nom404 never touches the money and charges zero commission. Currently supported customer-facing methods:

- **GCash** — customer transfers to the business's GCash account, attaches the payment proof screenshot, business verifies before preparing.
- **Maya** (formerly PayMaya) — same direct-transfer flow as GCash.
- **Cash** — paid at the counter, marked verified by staff.

Auto-verification (direct API integration so customers don't need to upload proof) and additional methods like cards, QRPH, InstaPay, PESONet, GrabPay, and BillEase are on the public roadmap, not yet shipped to customers.

**Payment timing is configurable per business:**
- **Pay after confirmation** — safer for customers, no refund disputes if a business cancels. Default for new businesses.
- **Pay upfront** — reduces no-shows and fake orders. Better for high-volume venues.

Owners can switch modes anytime in settings.

**Subscription billing is the only place Nom404 collects money**, and it runs on a separate flow: when a business upgrades to a paid tier, the subscription payment (business → Nom404) is processed through HitPay, a Philippine payment gateway. Owners pick a billing method during upgrade, get T-5 / T-0 / T+7 renewal reminders by email, and pay manually each cycle via GCash. Owners can renew their subscription themselves from the dashboard and convert a launch promo plan to a paid plan without waiting on the team to process it. For Enterprise upgrades, owners get an instant automated acknowledgement email when they submit the request, and the admin approval step captures payment evidence (cash, bank, GCash, or check), generates a real invoice, and emails the receipt automatically. Customers never see any of this — it only matters to business owners managing their tier.

### Business dashboard

- **Menu management.** Categories, items, photos, allergen tags, dietary tags, customization options, removable/substitutable ingredients with price adjustments, availability toggles. Drag-and-drop reordering. One-toggle "Spotlight on customer menu" surfaces a Signature badge on the item card so owners can highlight a house specialty without writing a promo.
- **Live order board.** Real-time view of incoming orders. Filter by status. Tap to confirm, mark as preparing, ready, or completed. Kitchen-display compatible. Bulk-complete every ready order in one tap during a rush.
- **Payment verification.** When a payment is submitted (especially cash or proof-attached methods), staff verify it before order moves to preparing. Overdue payments surface a badge and a one-tap nudge so nothing slips through.
- **Order void with owner approval.** Staff can request to void an order. The owner gets a time-sensitive push with one-tap Approve or Deny, an automatic five-minute expiry, and an offline 6-digit PIN fallback when the owner cannot be reached.
- **Cashier direct refunds.** Cashiers can issue a refund on an order directly at the counter, with the reason logged to the audit trail. Owners can still require sign-off on refunds above a threshold via approval workflows.
- **Modification rejection with reason.** When the kitchen can't fulfill a special modification, staff can hard-reject with a required written reason that surfaces directly to the customer — no more silent drops.
- **POS cash register.** Built into the staff app POS: enter the amount tendered, the change is auto-calculated, and the change amount is read back out loud for fast cash service.
- **Cashier cash collection for online orders.** When a customer orders online (web or app) and picks cash, they get a short pickup code on their order screen. At the counter, the cashier looks up the order by that code instead of guessing from a name or a non-unique daily order number, then keys the cash tendered and the change is computed for them. Mode-aware: businesses that take payment up front have the order held until the cash is collected, while businesses that confirm first and collect later keep that flow. Optionally the customer can note the bill they will hand over so staff can pre-count the change before walking it to the table. Works for any business on any plan.
- **POS quick-add favorites.** Owners can pin their highest-volume items to a Favorites strip at the top of the staff app POS so the morning rush is one tap, not three.
- **Review auto-flagging.** Actionable reviews (refund requests, allergen issues, service complaints) are auto-flagged via a keyword scan so the owner sees the ones that need a response first.
- **Daily settlement summary.** End-of-day card on the Payments page breaks revenue down by method (GCash, Maya, cash) so cash drawer reconciliation is one glance.
- **Analytics.** Daily and weekly summaries, broken down by payment method. Best-selling items. Slowest hours. Average tab size. Per-promo redemption rate and revenue impact so owners know which campaigns moved the needle.
- **Operating expenses.** Log operating expenses (rent, supplies, payroll, utilities, and more) from the dashboard, track reimbursement status, and export the full ledger to CSV for the business's accountant — a real step toward a full bookkeeping suite.
- **Staff management.** Invite staff with their own logins. Role-based access — Manager, Staff, Kitchen. Only owners can change menu, payment settings, or business profile. Staff can recover a forgotten password from the login screen and change their password from inside the staff app without owner intervention.
- **Co-owner support.** Invite a co-owner to share full ownership of the business. Pending-invite badge, redeem flow, owner-side revoke, and Continue with Google for invitees who do not yet have a Nom404 account.
- **Operating hours.** Set per-day hours. Pause incoming orders during rush. Handle holidays and special closures.
- **Settings.** Payment methods, fulfillment options, payment timing mode, service charge percent, tipping toggle, dining mode (takeout vs dine-in), staff roles, business type, BIR mode, and more.
- **Web push notifications.** The business dashboard receives web push notifications for new orders, payments, and reviews even when the tab is not focused.
- **QR code generation.** Download QR codes in multiple sizes — sticker, table tent, poster — directly from the dashboard. Per-business QR or per-table QR (in development).
- **Reprint receipts.** Reprint any past order from the staff app's order history. Duplicate copies are clearly stamped so the original receipt of record is never confused with a reprint.
- **Dual Bluetooth thermal printers.** Pair two Bluetooth thermal printers to one staff tablet — one prints the customer receipt at the counter while the other prints a kitchen docket in the back — and each new order routes to both automatically.
- **In-store availability toggle.** Staff can mark menu items unavailable for the rest of the day directly from the staff app — no need to switch to the dashboard mid-service.
- **Configurable kitchen urgency.** Green / amber / red order card borders driven by elapsed wait time, with thresholds owners can tune to their kitchen's pace and a large readable timer for the line.
- **Live menu and promo sync.** Small per-item price, availability, and promo edits made by the owner reflect on the customer app and staff app within 30 seconds — no app reload required.
- **BIR Z-reading export.** Owners can download daily Z-reading reports in BIR-compliant PDF or CSV directly from the dashboard, ready for the daily books.

### Multi-branch (Pro and Enterprise tiers)

- **Shared menu templates.** Update a menu item once at the group level, sync to every branch automatically.
- **Per-branch overrides.** Each branch can override price, availability, or hide specific items.
- **Unified loyalty.** Loyalty accounts work across all branches in a group. A customer's points earned at one branch are usable at another.
- **Group analytics.** "View All" mode aggregates revenue, orders, and trends across every branch.
- **Branch-aware staff.** Staff have per-branch access. Owners can transfer staff between branches in one atomic operation.
- **Group-scoped promo codes.** Promo codes can apply to all branches in a group or to a single branch.
- **Scales to enterprise.** Pro tier covers up to 5 branches. Enterprise tier handles 5-branch blocks that stack — a 180-branch chain is 9 stacked Enterprise blocks.

### Enterprise control tools

Tools designed for chains where one owner can't be everywhere at once.

- **HQ Control Center.** A single command-center dashboard that rolls up today's revenue, orders, and subscription health across every branch in your group. Branch matrix shows who is busy versus quiet, and a unified alerts panel surfaces low-rating reviews, overdue payments, void requests, pending approvals, and allergen warnings.
- **Approval workflows.** Hold sensitive staff actions for owner sign-off across six triggers: refunds above a threshold, menu price edits, role escalations, payment-method changes, promo code changes, and void requests. Staff propose the action, the owner gets a push, the owner approves or denies from web or an iOS Approval Inbox. Approving replays the original action exactly as the staff member intended.
- **Custom roles and permissions.** Build per-staff permission profiles with a 16-area by 5-level matrix and 6 ready-to-use presets. Owners can give a barista exactly what they need to take orders, and give an area manager exactly what they need to oversee a region, no more and no less. The Team section (Staff, Permissions, Approvals) groups everything related to who is on your team and what they can do. Permission rules come in two kinds: workflow rules (an action requires owner sign-off before it takes effect) and access gates (restrict who can view sensitive areas like financial reports). The Approvals queue uses friendly In-review and Completed status pills with priority chips for time-sensitive items. On Pro, owners can assign the preset Cashier and Kitchen roles to staff; building custom roles from scratch remains Enterprise-only.
- **Permission-aware staff tabs.** The staff tablet and phone app adapts its tab bar to the signed-in staff member's permissions. Cashier, Kitchen, and Manager presets each see a focused tab set; areas they don't have access to are hidden, not just blocked.
- **Branch regions and area managers.** Group branches into regions and scope an area manager's access to just their region. Area managers see everything across their assigned branches without seeing the whole organization.
- **Fast staff switching on shared tablets.** On a shared counter or kitchen tablet, staff switch between their own accounts with a quick PIN instead of fully signing out and back in. Each order is attributed to the staff member who actually rang it up, so accountability stays accurate even when one device is shared across a shift.
- **Staff performance.** A leaderboard ranks staff by orders handled and other service metrics, and each staff member can see their own stats. Owners get a clear, fair view of who is moving the most orders without manual tracking.
- **Audit log.** Append-only, group-scoped activity trail covering 30+ action types including refunds, role changes, payment-method updates, approvals, and voids. Every action is timestamped and attributed.

### Loyalty and promos

- Per-business loyalty programs with configurable point earn rates and rewards.
- Group-wide loyalty for multi-branch businesses.
- Promo codes with start/end dates, usage caps, percentage or fixed discounts, minimum order amounts, and group-scoping.
- Auto-applied promos at checkout when conditions are met.
- **Hardened cashback.** Cashback balances have honest expiry, a per-order earn cap, campaign-aware earn windows, and refund reversal so balances never drift after a void or refund. Businesses can choose whether to show or hide the cashback line on customer receipts.

### Reviews and reputation

- Customer star rating + text + optional photo per completed order.
- Helpful votes surface the most useful reviews.
- Businesses can respond publicly to any review.
- Review insights: average rating over time, common themes.
- Reviews surface the most popular and best-rated items to new customers.

### Anti-abuse and platform safety

- Rate limiting on orders, payments, reviews, and follow-ups.
- Automatic detection of suspicious patterns: excessive cancellations, fake payment patterns, duplicate payment references.
- Auto-suspension of abusive accounts.
- Admin alerts sorted by severity for the platform team to action.
- Validations: prevents orders at closed businesses, ensures profile completion before going live.

### Apps

- **Customer mobile app** — iOS and Android. Push notifications, order history, loyalty, favorites, offline browsing, dietary profile. The home screen surfaces search, rewards progress, an Order Again row from recent venues, Favorites, and Popular Nearby so the most useful actions are one tap from launch. Fresh installs and backup restores no longer inherit a stale signed-in session — the first launch always starts at the sign-in screen.
- **Customer web** — guest-only ordering interface. No login required. Acts as a fallback for customers who haven't installed the app. The ordering flow is fully responsive across desktop and mobile: a persistent top navigation (logo, search launcher, cart), a business header, restyled menu cards, and a desktop cart sidebar, so a customer can browse and order comfortably on a laptop or a phone. A named cafe-search front door at /search lets a customer type a café by name to jump straight to its menu — a convenience entry point, not a marketplace directory; results are by exact name only and the page is intentionally not search-indexed. After a guest places an order, a dismissible nudge on the placed, live-tracking, and receipt screens offers the native Nom app for next time (live tracking, order history, favorites, loyalty). Web ordering is never gated behind a download, and the nudge never appears on the cart, checkout, or payment screens. The /app landing page is the canonical download destination, with both store badges and a desktop-to-phone QR code.
- **Staff tablet and phone app** — for kitchen and floor staff. Runs on tablets and phones with an adaptive shell that picks layout from screen size (bottom navigation + tabbed kitchen + bottom-sheet POS cart on phones; left-rail navigation + grid kitchen + split-pane POS on tablets), so the same single app fits a small café running on one Android phone or a multi-station kitchen on iPads. Live order display, status updates, kitchen view, bulk-complete every ready order in one tap, in-store menu availability toggles, request-an-owner-approval void flow with offline PIN fallback, reprint any past receipt from order history (duplicate copies are clearly stamped so the original receipt of record is never confused with a reprint), and self-serve forgot/change password. Speaks every incoming order, payment proof, verification, follow-up, and cancel out loud in English — and continues to speak from the background when another app is in use — so staff never miss an order during a rush. Configurable kitchen urgency colors and a large readable timer keep the line on top of wait times.
- **Business dashboard** — full management surface for owners on the web.
- **Business mobile app (iOS)** — owners can run their café from their phone. Real-time orders board with push notifications when new orders arrive, payment-verification flow with proof viewer, menu availability toggles ("Available / Unavailable" tonight), today's revenue + order count + average ticket glance card, and order detail with allergen banner. The companion also covers customer reviews with reply (push when a new review arrives, with a louder lock-screen alert for 1- and 2-star reviews), one-tap emergency close and reopen from the Today card so owners can stop accepting new orders during a power outage or other incident without affecting orders already in progress, a branch switcher at the top of every tab for Pro and Enterprise multi-branch owners (compact menu for a few branches, searchable picker once there are five or more), and order history search so a regular's last order can be pulled up at the counter. **Brand-new owners can also sign up and register their business entirely from the iPhone:** in-app email/password sign-up alongside Google and Apple, a 4-step registration wizard (business info, operating hours, optional logo + cover photo, review) with per-business-type defaults that pre-populate sensible recommended settings, a 3-step setup wizard (first menu item, payment methods, QR code), and a quick Operating Hours editor in Settings for changing café hours from the road. Owners can also edit their business profile from the iPhone — business name, logo, cover photo, description, and contact number — without opening a browser. Heavy menu management, campaign creation, exports, staff invites, and subscription billing still live on the web dashboard — the iOS app is a companion plus an onboarding surface, not a full CMS. **Live on the App Store.**

### Email and marketing

- **Daily insights email.** A server-rendered HTML insights email lands in the owner's inbox every morning at the start of their day, summarizing yesterday's totals, top items, and trends.
- **Daily summary push.** A start-of-day push notification surfaces the same yesterday's-totals view on the owner's phone, so they open the app already knowing where the business stands.
- **Weekly digest.** A Monday-morning email rolls up the previous week's orders, revenue, and trends.
- **Newsletter.** Customers and prospective business owners can subscribe to a Nom404 newsletter from the public site. Newsletter, business signup, and customer checkout all feed a single audience with a one-click deletion that cascades across every list.
- **SMS marketing opt-in.** Customers can opt in to a specific business's SMS list at checkout. Opt-ins are captured for both registered users and guests, with phone numbers normalized to PH format (+639xxxxxxxxx) at write time.
- **Renewal reminders.** Subscription billing emails go out at T-5, T-0, and T+7 around each renewal so owners are never surprised.

### Philippine compliance

Nom404 is built for the realities of running an F&B business in the Philippines, including BIR (Bureau of Internal Revenue) compliance. Compliance features are opt-in per business — turn them on when you need them.

- **BIR Invoice module.** Toggle BIR mode in settings and run a guided onboarding wizard. Activation, issuance, and void flows all comply with Philippine BIR Invoice rules.
- **Senior Citizen and PWD discount.** Apply BIR-compliant Senior Citizen and PWD discounts at checkout, with VAT exemption handled correctly and a journal export ready for the business's accountant.
- **Machine Identification Number and Terminal Serial Number.** Store BIR-issued Machine ID and Terminal Serial on every business so receipts and invoices print BIR-required identifiers.
- **Receipt disclaimer.** BIR-mode receipts automatically carry the required disclaimer so issued slips are tax-compliant out of the box.
- **Centavo precision.** All money values stored as integer centavos to avoid floating-point rounding errors that would otherwise compound across a day of transactions.

## What makes Nom404 different

These are factual differentiators against the existing POS and ordering tool market in the Philippines:

1. **Direct, zero-commission customer payments.** GCash, Maya, and cash go straight from customer to business — Nom404 never sits in the middle, never takes a cut, and never delays settlement. Local reference number formats and proof-verification UX are handled correctly. Nom404 only collects money from businesses (the monthly subscription), never from customer orders.

2. **Zero commission on customer payments.** Payments go directly from customer to business. Nom404 only charges a flat monthly subscription. No per-order cuts, no hidden percentage fees.

3. **No POS hardware required.** Square, Toast, and similar systems require thousands of pesos in dedicated terminals. Nom404 runs on devices the business already owns: phone, tablet, laptop.

4. **Multi-branch native architecture.** Most competitors fork data per location, requiring re-entering menus and re-creating loyalty per branch. Nom404 is built around `business_groups` — shared menu templates with per-branch overrides, unified loyalty across branches, branch-aware staff transfers, group-scoped promos.

5. **Guest-first ordering.** Customer doesn't need to download anything or sign up. Scan with phone camera → order. The app is for power users who want history and notifications, not a barrier to first-time customers.

6. **PH-built, PH-owned.** Built by Filipinos for Filipino F&B. Centavo precision, BIR Invoice module with Senior Citizen and PWD discount handling, Machine ID and Terminal Serial on every business, and Filipino dining patterns (suki, KBBQ unli, palamig, pasalubong) treated as first-class concerns.

7. **Full surface coverage.** Customer mobile app + customer web + business dashboard + staff tablet app + admin portal — all built in-house, all sharing the same data model. Most competitors ship one or two of these surfaces and integrate the rest.

8. **Allergen safety by design.** Dietary profiles, FDA Big 9 allergen tags plus free-text custom allergens (Corn, Mustard, Celery, Sulfites — anything the customer declares), structured modifications (not just free-text), kitchen-side red allergen banner that surfaces every declared allergen, and required acknowledgment before preparing flagged orders.

9. **Direct customer support.** Hands-on support. Feature requests from clients are taken seriously and often built. Founders are accessible, not behind ticket queues.

## Pricing structure

Nom404 uses a flat monthly subscription model with multiple tiers. There is **zero commission** on customer payments at every tier — customer payments go directly from customer to business and Nom404 never touches them. Subscription payments (business → Nom404, when a business upgrades to a paid tier) are processed through the HitPay payment gateway.

Tier names (live numbers and limits at https://nom404.com/pricing):

- **Free** — single business, single branch, basic features. For testing and very small operations.
- **Starter** — single branch, more features unlocked.
- **Growth** — single branch, full single-branch feature set.
- **Pro** — up to 5 branches with shared menu templates, unified loyalty, and group analytics.
- **Enterprise** — 5-branch blocks that stack. Used by chains with 20–200+ locations.

Visit the pricing page for current monthly costs in PHP. Pricing is transparent — no hidden fees, no contracts.

## How a business gets started

1. **Sign up.** Free, no credit card. Auto-approved on registration.
2. **Setup wizard.** Three steps in the dashboard: add your first menu item, configure payment methods, view your QR code.
3. **Print and place QR codes.** Stickers, table tents, or posters. Place where customers can scan them.
4. **Onboard staff.** Invite staff with their own logins; assign Manager, Staff, or Kitchen roles.
5. **Go live.** Customers scan, order, and pay. Orders appear on the dashboard and staff tablet in real time.

Total setup time: ~10 minutes. Live the same day.

## How a customer orders

1. **Scan the QR code** at the venue with their phone camera.
2. **Browse the menu** in the browser (or in the app, if installed).
3. **Customize items** — remove ingredients, add substitutions, write special instructions.
4. **Add to cart, then checkout.**
5. **Enter name** (guest) or sign in (account holder).
6. **Pick a payment method** — GCash, Maya, or cash. Cash orders show a short pickup code so the cashier can find the right order at the counter.
7. **Pay and submit.** Order goes straight to the kitchen.
8. **Track status live.** App users get push notifications; web users see a tracking page.
9. **Pick up or get served.**
10. **Optionally leave a review.**

## Frequently Asked Questions

### Customer FAQ

**Do I need to download the app to order?**
No. Scan the QR with your phone camera and order through the browser. The app gives you push notifications, order history, loyalty rewards, and saved favorites if you want them.

**Can I order without creating an account?**
Yes. Guest ordering only requires your name. You can browse, customize, and pay without signing up. Create an account later if you want order history and loyalty.

**Can I cancel an order?**
You can cancel while the order is still pending (before the business confirms it). Once preparation has started, contact the business directly.

**What if I lose internet while ordering?**
The app saves your order locally and submits it when your connection returns. In the browser, you may need to re-add items to your cart.

**How do I get a refund?**
Refunds are handled by the business directly. Contact them through the order details screen, or email support@nom404.com for help.

**My allergen is not listed. What should I do?**
Nom404 supports the FDA Big 9 plus vegetarian and vegan tags. For allergens outside that list, use the special instructions field to inform the kitchen. Always note that businesses cannot guarantee allergen-free preparation.

**Can I order from multiple businesses at once?**
Your cart is tied to one business at a time. Scanning a different business's QR will ask you to clear your current cart or finish your existing order first.

**How do I know when my order is ready?**
App users get push notifications at every stage — confirmed, preparing, ready. Browser users see a tracking page (the link is shown after placing the order).

### Business owner FAQ

**Why switch to Nom404 vs. traditional ordering?**
We are not replacing your operations — we are improving them. Nom404 removes friction from ordering and paying. Speed of service and revenue per customer go up. You feel the efficiency on day one, not in a month.

**How is this different from other QR ordering systems?**
We are not just an ordering tool — we redesigned the entire customer experience. No app download required. Fewer taps. Faster ordering. More conversions. Customers take their time browsing without pressure. Other systems just digitized a PDF menu.

**Will this actually increase my sales?**
Less waiting means more orders. When customers can browse your full menu at their own pace without pressure, upsells happen naturally. Frictionless ordering means customers order more without thinking about it.

**How does Nom404 handle dietary restrictions and allergens?**
Every menu item can be tagged with allergens (FDA Big 9 plus vegetarian/vegan). Customers set their dietary profile once, and the system flags conflicts before they order. Near-zero wrong orders from dietary issues.

**How hard is it to set up?**
About 10 minutes for the setup wizard, live the same day. We handle onboarding for you. Staff don't need to relearn anything — if they can use a phone or tablet, they can use Nom404.

**What if there's no internet connection?**
You can fall back to your existing operations. Behind the scenes, Nom404 queues orders — when internet returns, everything syncs automatically. In practice, customers use their own mobile data, so this is rare.

**How does Nom404 make money?**
Flat monthly subscription. Zero commission on customer payments. We win when you win.

**Will my customers actually use this?**
You don't need 100% adoption overnight. Even partial adoption already reduces ordering hassle for staff. People get used to it quickly because there's nothing to download.

**Do I lose control over my operations?**
No. Nom404 is augmentation, not replacement. Real-time order tracking, staff management, analytics, and menu control all in one dashboard.

**What kind of support do you provide?**
Hands-on. If you have a specific requirement, we find a way to make it work. Feature requests from clients are taken seriously and often built. You're a partner, not just a customer.

**Why should I trust you? You're new.**
Yes, we're new — and that's exactly why we move faster and stay flexible. We're building this with our clients as partners. We're also building an accounting suite that complements your POS so you stay BIR-compliant.

**How do I get my QR code?**
After registering, go to the QR Code page in your dashboard. Download in different sizes — sticker, table tent, or poster. Print and place where customers can see it.

**Can I use Nom404 alongside my existing POS?**
Yes. Nom404 works independently. Orders appear on your dashboard and staff tablet. Run both systems side by side — no conflicts.

**Can my staff see the dashboard?**
Yes. Invite staff with role-based access (Manager, Staff, Kitchen). Staff can also use the dedicated tablet app for order management and kitchen display.

**Can I run my café from my phone?**
Yes. The Nom404 Business iOS app gives owners a phone-sized dashboard plus the full sign-up flow: real-time orders board with push notifications when new orders arrive, payment-verification flow, menu availability toggles, today's revenue / order count / average ticket glance card, full order detail with allergen banner, customer reviews with reply (push when a new review arrives, with a louder alert for 1- and 2-star reviews), one-tap emergency close and reopen for when something happens in the kitchen, a branch switcher for multi-branch owners, and order history search at the counter. Brand-new owners can sign up and register their business straight from the iPhone — a 4-step registration wizard with per-business-type recommended defaults, a 3-step setup wizard, a quick Operating Hours editor in Settings, and an in-app business-profile editor for business name, logo, cover photo, description, and contact number. Heavy menu management, campaigns, exports, and subscription management still live on the web dashboard. Same login as the web dashboard. **Live on the App Store.** An Android version is on the roadmap.

**What payment methods are supported?**
Today: GCash, Maya, and cash. Customers transfer to your GCash or Maya account directly and attach the payment proof; you verify the proof before the order moves to preparing. Cash is paid at the counter and marked verified by staff. Nom404 never touches your money. Auto-verified GCash/Maya (no proof upload) and additional methods like cards, QRPH, InstaPay, PESONet, GrabPay, and BillEase are on the public roadmap.

**I have multiple branches. Can I manage them all?**
Yes. Pro tier supports up to 5 branches with shared menu templates — update once, sync everywhere. Each branch can override prices and availability. Enterprise tier handles 20+ branches with bulk management, cross-branch loyalty, and staff transfers.

## Contact

- **Support:** support@nom404.com
- **Web:** https://nom404.com
- **Pricing:** https://nom404.com/pricing
- **For Business landing:** https://nom404.com/for-business
- **Roadmap:** https://nom404.com/roadmap
- **Customer app (Android):** https://play.google.com/store/apps/details?id=com.nom404.app
- **Customer app (iOS):** live on the App Store

## Official channels

- **Facebook:** https://www.facebook.com/profile.php?id=61577353393069
- **Instagram:** https://www.instagram.com/nom404.app/
- **Podcast — The Nom Story (by Binary Labs, the studio behind Nom404):** https://open.spotify.com/show/5gFj7OIqUVWswmJKLtVmlm